Terms of Service

1. Acceptance of terms

By creating a WorkingClock account, or by using the service on behalf of an organization, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you are accepting on behalf of an organization, you confirm you have authority to bind that organization.

2. The service

WorkingClock is a time-tracking, project, and reporting service available on the web, desktop, and mobile. Features available to you depend on your plan (Free, Pro, Team, or Enterprise) as described on our Pricing page, which may change from time to time.

3. Accounts and eligibility

You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for activity that happens under your account. You must be at least 16 years old to create an account. Organization administrators are responsible for managing who has access to their organization's workspace.

4. Subscriptions and billing

Paid plans are billed in advance, monthly or annually, through our payment processor Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and we do not provide partial-period refunds except where required by law.

If you are a consumer in the EU, you have a 14-day right of withdrawal from a distance contract under Directive 2011/83/EU. By starting to use a paid plan before that period ends, you acknowledge that this constitutes a request to begin performance and, once the service has been fully performed, your withdrawal right lapses accordingly.

Prices are shown exclusive of VAT unless stated otherwise. For EU business customers with a valid VAT ID, the reverse-charge mechanism applies where applicable.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorized access to another account, organization, or our systems
• Interfere with or disrupt the integrity or performance of the service
• Reverse-engineer, decompile, or attempt to extract the source code of the service, except where permitted by law
• Upload malicious code or use the service to store or transmit content that infringes a third party's rights

6. Your content and data

You and your organization retain ownership of the time entries, projects, clients, and other content you record in WorkingClock ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the service. We act as a processor of Customer Data on your organization's instructions — see our Data Processing Agreement.

7. Intellectual property

WorkingClock, its software, design, and trademarks are owned by Almaware S.r.l. Nothing in these terms transfers ownership of the service to you; you receive only the right to use it as permitted by your plan and these terms.

8. Service availability

We work to keep WorkingClock available and reliable but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance and will aim to give advance notice for anything expected to cause meaningful downtime.

9. Termination

You may stop using the service and delete your account at any time from account settings. We may suspend or terminate an account that breaches these terms, engages in abuse, or has payment that remains overdue after notice. On termination, Customer Data is retained for the grace period described in our Privacy Policy before deletion, unless legal retention requirements apply.

10. Disclaimers and limitation of liability

The service is provided "as is" and "as available". To the maximum extent permitted by law, Almaware S.r.l. disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Almaware S.r.l.'s aggregate liability arising from these terms or the service is limited to the fees you paid in the 12 months preceding the claim, and we are not liable for indirect, incidental, or consequential damages. Nothing in these terms limits liability for death, personal injury, fraud, or any other liability that cannot be limited or excluded under applicable law.

11. Governing law and jurisdiction

These terms are governed by Italian law. Any dispute not resolved informally is subject to the exclusive jurisdiction of the courts of Bergamo, Italy, except where mandatory consumer-protection law gives a consumer the right to bring proceedings in their own country of residence.

12. Changes to these terms

We may update these terms from time to time. For material changes, we will notify account holders by email in advance of the change taking effect.

13. Contact

Questions about these terms: support@workingclock.app.